Callaway

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Frequently asked questions

Are your golf clubs authentic?

Yes. We only sell genuine golf clubs from trusted brands, including TaylorMade, Callaway, Titleist, PING, Cobra, Mizuno, Cleveland and Odyssey.

Do you use real product photos?

Absolutely. Our used clubs are photographed individually, so the photos show the actual club you will receive - including its condition, grip, shaft, clubface and any visible signs of wear.

We do not use generic stock images.

What condition are the used golf clubs in?

Every club is carefully inspected and graded according to its condition. For a detailed explanation of our grading system, please see our Condition Guide.

How much is shipping?

We offer flat-rate shipping of $20 Australia-wide.

For more information, please see our Shipping Policy.

How long does shipping take?

Orders are dispatched within 1 business day.

Once your order has been shipped, delivery times vary depending on your location and courier service. You will receive tracking information as soon as your order is dispatched.

Do you offer free returns?

We offer returns within 7 days of delivery for a full refund, with return shipping paid by the customer.

If your club doesn’t meet your expectations, contact us within 7 days and we’ll help arrange the return. Returned items must be in the same condition as received.

For full details, please see our Refund Policy.

Do the clubs come with original grips?

Yes. All clubs come with their original grips unless otherwise stated in the product description.

Can I contact you before purchasing?

Of course. If you need help choosing a club or have a question about a specific product, please contact us through our Contact Us page and our team will be happy to help.