Refund policy
Last updated: 18 May 2026
At ReClub Golf, we want you to shop with confidence. We offer returns within 7 days of delivery for eligible change-of-mind returns, with return shipping paid by the customer.
This change-of-mind policy is separate from your rights under the Australian Consumer Law. Nothing in this policy limits or excludes those rights.
1. Change-of-Mind Returns
To be eligible for a change-of-mind return:
- Your return request must be submitted within 7 days of receiving your order
- The item must be returned in the same condition it was received
- The product must not have been intentionally damaged, altered, or misused after delivery
- All included accessories, headcovers, tools, or components (where applicable) must be returned with the item
Once your return is approved, we will provide return instructions.
2. Return Shipping
For eligible change-of-mind returns, return shipping costs are paid by the customer.
To initiate a return, please contact us at:
Please include:
- Your order number
- The item(s) you wish to return
- Reason for return
We will provide return instructions once your return request has been approved.
3. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome of your return.
If your change-of-mind return is approved:
- You will receive a full refund of the purchase price, including the original shipping charge
- Return shipping costs are paid by the customer and are not refundable
- Your refund will be processed back to your original payment method
- Refunds are typically processed within 3–7 business days after inspection
Where a product does not meet the Australian Consumer Law consumer guarantees, your legal rights and available remedies will apply.
4. Change-of-Mind Returns That May Not Be Accepted
Change-of-mind returns may not be accepted if:
- The return request is made more than 7 days after delivery
- The item has been damaged after delivery due to misuse or neglect
- The item is returned in significantly different condition from when sold
- Components or accessories are missing
These conditions apply only to our change-of-mind return policy and do not limit or exclude any rights you may have under the Australian Consumer Law.
5. Faulty or Incorrect Items
If you receive an incorrect item, or believe an item has a fault or does not meet a consumer guarantee under the Australian Consumer Law, please contact us as soon as possible with your order number, photos where relevant, and details of the issue.
ReClub Golf will assess the issue and provide any remedy required under the Australian Consumer Law.
If a product has a major failure, you may have the right to choose a refund or replacement. If the failure is not a major failure, ReClub Golf may choose to repair, replace, or refund the product within a reasonable time.
If an item is confirmed to have a problem covered by the Australian Consumer Law, ReClub Golf will cover any reasonable return costs where required by law.
The conditions applying to our 7-day change-of-mind return policy do not apply to claims made under the Australian Consumer Law.
Nothing in this policy limits, excludes, or modifies any rights or remedies available to customers under the Australian Consumer Law.
6. Used Golf Equipment
ReClub Golf specialises in pre-owned golf equipment. Products may show normal signs of previous use, including cosmetic wear, scratches, paint wear, grip wear, marks, or other signs of prior use.
Where such condition is accurately described and, where appropriate, shown in the product listing photographs, it forms part of the disclosed condition of the pre-owned item.
Customers are encouraged to carefully review the product description, condition rating, specifications, and photographs before purchasing.
Pre-existing wear or defects that were clearly disclosed before purchase may be taken into account when assessing a return or consumer guarantee claim. However, disclosure of a particular condition issue does not exclude or limit consumer guarantees in relation to other problems that were not disclosed.
The condition of each pre-owned item will be assessed and described individually. Product photographs and descriptions form an important part of the listing and are intended to accurately represent the item's condition at the time of sale.