Privacy policy

Last updated: May 18, 2026

ReClub Golf ("ReClub Golf", "we", "us" or "our") operates this website and online store, including the products, services, content and features available through the website.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, use our services, make a purchase, create an account, contact us, or otherwise interact with us.

This Privacy Policy has been prepared with reference to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

1. Personal Information We Collect

The types of personal information we may collect and hold depend on how you interact with us and may include:

  • Contact information, including your name, email address, telephone number, billing address and shipping address.
  • Account information, including your username, password and account preferences, where you create an account.
  • Order and transaction information, including products purchased, order history, returns, exchanges, cancellations, payment confirmation and transaction details.
  • Payment information, including payment method and payment-related information. Payment card details may be processed directly by our payment providers and may not be stored by us.
  • Communications, including information you provide when contacting us or communicating with our customer support team.
  • Device and technical information, including IP address, browser type, device information, operating system, network information and other technical identifiers.
  • Usage information, including information about how you interact with and navigate our website, including pages viewed, products viewed and interactions with our website.
  • Marketing and preference information, including your preferences, responses to marketing communications and information about products or services in which you may be interested.
  • Other information you choose to provide to us.

We generally do not seek to collect sensitive information about you. Please do not provide sensitive information to us unless it is reasonably necessary for us to provide a service or respond to your request.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you purchase products, create an account, contact us, subscribe to communications, submit a form or otherwise provide information to us.
  • Automatically when you use or interact with our website, including through cookies and similar technologies.
  • From Shopify and other service providers that operate technology supporting our website and services.
  • From payment providers, shipping and fulfilment providers, analytics providers, advertising platforms and other service providers where permitted by law.
  • From other third parties where permitted by law.

Where reasonably practicable, we will collect personal information directly from you. In some circumstances, we may collect information from third parties where permitted or required by law.

3. How We Use Personal Information

We may collect, hold, use and disclose personal information for purposes including:

  • Processing and fulfilling orders and payments.
  • Providing products and services to you.
  • Arranging shipping and delivery.
  • Processing returns, refunds and exchanges.
  • Managing customer accounts.
  • Responding to enquiries and providing customer support.
  • Communicating with you about your orders, account or interactions with us.
  • Sending marketing and promotional communications where permitted by law and in accordance with your communication preferences.
  • Personalising and improving your experience on our website.
  • Understanding how customers use our website and improving our products, services and website.
  • Operating, maintaining and securing our website and systems.
  • Detecting, preventing and investigating fraud, security incidents and other unlawful or harmful activity.
  • Complying with our legal and regulatory obligations.
  • Establishing, exercising or defending legal claims.
  • Otherwise using personal information for purposes permitted or required by law.

4. Cookies and Similar Technologies

We may use cookies, pixels, tags and similar technologies to operate our website, remember preferences, understand website usage, provide relevant content and advertising, and improve our services.

These technologies may collect information such as your IP address, browser and device information, pages visited, products viewed and interactions with our website.

Some cookies and similar technologies may be provided by third parties, including Shopify, analytics providers and advertising or marketing partners.

You can manage cookies through your browser settings. Depending on the technology and your location, you may also be presented with additional privacy or cookie controls.

Disabling certain cookies may affect the functionality of our website.

5. Marketing and Communications

We may use your personal information to send you marketing and promotional communications where permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.

We may continue to send non-promotional communications that are necessary to provide our services, such as order confirmations, shipping updates, account notices or responses to customer enquiries.

We may also use advertising and marketing services that use information about your interactions with our website to help us measure campaigns, understand customer behaviour and show relevant advertising.

6. Disclosure of Personal Information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

Depending on how you interact with us, we may disclose personal information to:

  • Shopify, which provides the platform and technology supporting our online store.
  • Payment providers and financial institutions involved in processing payments and transactions.
  • Shipping, delivery and fulfilment providers to deliver products to you.
  • Technology and service providers, including providers of hosting, cloud storage, website functionality, analytics, customer support, security and other business services.
  • Marketing and advertising providers, where permitted by law.
  • Professional advisers, such as accountants, lawyers, insurers and other advisers where reasonably necessary.
  • Government agencies, regulators, law enforcement bodies or other parties where required or authorised by law.
  • Other parties with your consent or at your direction.
  • Parties involved in a business transaction, such as a sale, merger, acquisition, restructuring or transfer of assets, where permitted by law.

7. Shopify

Our website is powered by Shopify. Shopify provides the technology and infrastructure used to operate our online store and may process personal information on our behalf.

Information submitted through our website may be transmitted to and processed by Shopify and its affiliates and service providers.

Shopify may process personal information in Australia and overseas, depending on the services and infrastructure involved.

You can read Shopify's privacy information here:

Shopify Privacy Policy:
https://www.shopify.com/legal/privacy

8. Overseas Disclosure of Personal Information

Although ReClub Golf only sells and ships products within Australia, some of our service providers and technology providers are located outside Australia or may store, access or process personal information outside Australia.

Personal information may therefore be disclosed to overseas service providers where reasonably necessary to operate our website, process payments, provide technology services, analytics, customer support, marketing or other business functions.

Depending on the services we use, overseas recipients may be located in countries including the United States, Singapore, Canada, New Zealand and the United Kingdom, as well as other countries where our service providers or their subprocessors operate.

The countries involved may change as our service providers change their infrastructure, affiliates or subprocessors.

Where we disclose personal information to an overseas recipient, we will take reasonable steps required by applicable Australian privacy law to ensure that the information is handled appropriately.

9. How We Hold and Protect Personal Information

We take reasonable steps to protect personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure.

Depending on the nature of the information and the services involved, safeguards may include access controls, authentication measures, secure connections, security monitoring and the use of reputable third-party service providers.

No method of transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

10. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes and enforce our agreements.

When personal information is no longer reasonably required, we will take reasonable steps to destroy or de-identify it, unless we are required or authorised by law to retain it.

11. Access to Personal Information

You may request access to personal information we hold about you, subject to any applicable exceptions under the Privacy Act 1988 (Cth) or other applicable law.

To request access, please contact us using the details in Section 16.

We will generally respond to a valid access request within a reasonable period and will deal with requests in accordance with applicable privacy law.

We may need to verify your identity before providing access to personal information.

12. Correction of Personal Information

If you believe that personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you may request that we correct it.

Please contact us using the details in Section 16 and tell us what information you believe should be corrected.

We will deal with correction requests in accordance with applicable privacy law.

13. Complaints

If you believe we have mishandled your personal information or breached the Australian Privacy Principles, you may make a complaint to us.

Please contact us using the details in Section 16 and provide as much information as possible about your concern.

We will investigate your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, or if we do not respond within 30 days, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Information about making a privacy complaint to the OAIC is available at:

https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us

14. Children's Privacy

Our website and services are not directed specifically to children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided us with personal information and you would like us to review or delete that information, please contact us using the details in Section 16.

15. Third-Party Websites and Services

Our website may contain links to websites, applications or services operated by third parties.

If you follow a link to a third-party website or use a third-party service, that third party's privacy policy will apply to its handling of your personal information.

We are not responsible for the privacy practices of third parties that operate independently from us.

16. Contact Us

If you have questions about this Privacy Policy, want to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us:

ReClub Golf
Email: info@reclubgolf.com.au

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, information-handling practices, technology, legal requirements or regulatory guidance.

When we update this Privacy Policy, we will publish the revised version on our website and update the Last updated date.

We encourage you to review this Privacy Policy periodically.