Shipping policy

Last updated: 18th May 2026

Thank you for shopping with ReClub Golf. We aim to process and dispatch all orders as quickly and securely as possible.

1. Order Processing

Orders placed before 6:00 PM (AEST time), Monday to Friday, are typically dispatched on the next business day following payment confirmation.

Orders placed after 6:00 PM are treated as being received on the next business day and are typically dispatched on the following business day.

Orders placed on weekends or Australian public holidays will be processed on the next business day.

Processing times may be extended during:

  • Peak sale periods
  • Public holidays
  • Promotional events
  • Unexpected circumstances affecting our operations

2. Shipping Locations

We currently ship Australia-wide.

If you are located outside Australia and would like to place an order, please contact us before purchasing to discuss possible international shipping options.

3. Shipping Costs

We offer a flat-rate shipping fee of $20 Australia-wide.

The $20 flat rate applies to standard Australian deliveries regardless of your delivery location.

The shipping fee will be displayed at checkout before payment is completed.

4. Delivery Timeframes

Estimated delivery times vary depending on your location and the shipping carrier used.

Once your order has been dispatched, most Australian orders generally arrive within:

  • Metro areas: 2–6 business days
  • Regional areas: 3–10 business days

Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to carrier issues, public holidays, peak periods, weather, or other circumstances outside our reasonable control.

5. Tracking Information

Where available, tracking details will be provided once your order has been dispatched.

Customers are responsible for monitoring tracking updates and ensuring their delivery information is accurate.

6. Incorrect Shipping Information

Please ensure your shipping address and contact information are correct at checkout.

ReClub Golf is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

7. Lost, Stolen, or Delayed Parcels

Once an order has been dispatched, it is transported by the shipping carrier.

If your parcel appears lost, significantly delayed, or is marked as delivered but cannot be located, please contact us and we will do our best to assist and work with the carrier to resolve the issue.

Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law.

8. Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible and include:

  • Your order number
  • Photos of the packaging and item
  • A description of the issue

We will work with you to resolve the matter as quickly as possible.

Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law.